The Therapy Store - NDIS Orders

Adacss is a registered provider and proud supporter of the National Insurance Disability Scheme (NDIS).

• Provider Registration Number: 4050010554
• Approved to provide items under the following support categories in all states and territories:
• Assistive Product – Personal Care/Safety
• Assistive Product – Household Task
• Assistive Equipment – Recreation
• Consumables / Core Supports

How we process your NDIS order

All depends on how your NDIS funds are managed:

• Self Managed – you process your invoice yourself
• Plan Managed - your invoices are processed by your Plan Manager
• NDIA Managed - your invoices are processed by us through the NDIS Portal

In all cases, NDIS orders can only be processed if they have been invoiced. Plan managers and the NDIS cannot process quotes.

Regardless of how you are managed, all NDIS orders start the same way.

To start your NDIS order:

Simply browse the website and add the items you’d like to purchase to your cart. Once you’re ready to checkout, follow the appropriate instructions below.

Self Managed

• Proceed to the checkout and make your payment. A copy of your invoice will be emailed to you so you can make your claim with the NDIS.
• If you prefer to submit an invoice to be paid by the NDIS first, follow the instructions below:
1. Add all items to your cart
2. Click My Cart – top right-hand corner, and then View Cart
3. Click Create Quote From Cart – top left-hand corner
4. Complete billing and shipping information, make sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
5. Your quote will be displayed and has been safely saved in our system, and a copy will be emailed to you instantly
6. Email sales@adacare.com with your Quote ID and the participant’s NDIS number and we will reply with a copy of your invoice to be paid
7. Once you receive the funds from the NDIS, payment can be made with a credit card over the phone or via bank transfer using the invoice number as your reference

Plan Managed

• Add all items to your cart
• Click My Cart – top right-hand corner, and then View Cart
• Click Create Quote From Cart – top left-hand corner
• Complete billing and shipping information, make sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
• Your quote will be displayed and has been safely saved in our system, and a copy will be emailed to you instantly. Please remember to check your junk/spam folder if it doesn't arrive within a few minutes
• Email sales@adacare.com with your Quote ID, the participants NDIS number and the email address for submitting invoices to your plan manager
• We will then process your invoice and submit it to your plan manager on your behalf
• Payment times will vary depending on your plan manager, your order will typically be shipped within 24 hours of payment being received

NDIA Managed

• Add all items to your cart
• Click My Cart – top right-hand corner, and then View Cart
• Click Create Quote From Cart – top left-hand corner
• Complete billing and shipping information, make sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
• Your quote will be displayed and has been safely saved in our system, and a copy will be emailed to you instantly
• Email sales@adacare.com with your Quote ID, and a completed copy of the our Service Agreement
• We will then process your order through the NDIS Portal
• Payment is typically received within 48 hours and your order will be shipped as soon as that payment is received